Botswana Couriers and Logistics (BC&L) says it will continue to pursue enhancement of service quality and assurance towards its clients.
The company’s board Chairman, Puma Matlhware, pointed out that after recently rebranding, Botswana Couriers is positioning itself to become the preferred business partner and has since pledged its commitment to quality as a business.
He added that the company will exceed expectations in satisfying customers through a common spirit of innovation, service excellence, accountability, partnerships and entrepreneurship.
“This quest has called for an internal transformational journey; A journey that will see us being a lot more proactive, efficient, and committed in serving you,” said Matlhware.
He pointed that the company’s strategic intent by 2016 is to have a customer satisfaction index of at least 95 percent. The customer satisfaction index is a measure of how products and services supplied by Botswana Couriers will meet and even surpass customers’ expectation. In 2012, Botswana Couriers adopted a strategy that saw it diversifying its portfolio over the years to offer differentiated services.
“Such services include outsourced messenger services, courier and freights, warehousing, inventory management and distribution,” said Matlhware.
For her part, Logistics and Business Development Manager, Pearl Khama pointed out that with the company’s tailor made services they will strive towards ensuring that clients are happy. She said the company has a team of professionals who are ready to work around the clock to ensure that clients are well served at any given point in time.
“We are on journey to transform our business, a journey that will insure zero tolerance against any service failure,” she said.