Wednesday, August 10, 2022

British Council customer service week coming

The British Council Customer service week, an international event devoted to recognizing the importance of customer service and to honouring the people who serve and support customers with the highest degree of care and professionalism, is set to kick-start next week.

British Council annual customer service week places a high premium on its customers and annually demonstrates this through Customer Service Week.

“The event is intended to recognise the vital role that customers, internal and external, play in contributing to the success of our organisation and is an opportunity to learn from customers how to be of better service to them as well as to showcase the different projects and programmes from the British Council,” said Boitumelo Kgangetsile, British Council Projects Coordinator.

The event will take place from the 5th to the 9th September 2011 under the theme “Making it Easy” and will be graced by the Sub Saharan Africa Regional Director Alan Curry who will join the celebrations from the 8th September. She said celebrations of this year’s Customer Service Week will highlight the importance attached to organisation’s values and each day will focus on one of the values.
The values include Valuing People, Creativity, Integrity, Professionalism and valuing mutuality.

The British Council has been actively involved in supporting the development of people and societies, working in partnership with national, multinational, private sector, professional and community institutions in addition to offering educational services directly to millions of people.

The Council has been focusing on areas of Education and Society and English and Exams. British Council have established a number of partnerships with government and other players in Botswana to come up with a number of initiatives considered relevant and appropriate to the promotion of youth development, empowerment and poverty alleviation through the creation of equal opportunities and particularly focused on the disadvantaged members of the different communities.

Kgangetsile said British Council has engaged itself in projects that include Connecting Classrooms, Dreams and Teams, Reading Challenge, World Words, Power in the Voice, amongst other projects. We will later this year be launching an IT Hub in partnership with the Ministry of Education and Skills Development and the Botswana Post at Gantsi Primary School. This is a project we are planning to replicate in other areas to create opportunities for less privileged communities.

She urged customers, present and potential, to seize this opportunity to visit British Council offices and take part in the activities that have been lined up. There will be lots of grand prices provided by different partners to be won, such as dinner coupons, accommodation, flight tickets and many other prizes.

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