Stanbic Bank Botswana plans to roll out its foot print throughout the country on the back of improved improve service delivery and enhanced self service electronic channels.
In an interview with Sunday Standard, Head of Self Service Division at Stanbic, Southwell Mbongwe, said the bank’s enhanced service delivery and improved self service electronic channels will ultimately assist in taking the bank further into the communities within which it operates and the country at large. Mbongwe said his priorities are formulating strategy and distributing electronic channels, all of which are centered on mobile banking, which falls under the bank’s Personal and Business Banking Division.
“Our ultimate goal is to make for a more efficient and more pleasurable banking experience. With enhancement to our customer focused processes such as account opening and introduction of more electronic banking channels, we will be able to deliver faster turnaround time,” he said.
He also explained that Stanbic’s internet banking provides low-cost self-service channels as an alternative to the bank’s branch network.
“With our internet banking you can do almost everything wherever you are. Internet banking gives you access to our banking services online, anytime, anywhere,” he said.
He added that customers can check their balances and statements, transfer funds and pay their bills at their convenience.
“They can also check their notifications, log queries about transactions on their account and issue or stop cheques.”
Stanbic bank’s cell phone banking product, which was launched in April 2014, offers customers fast, reliable and convenient banking anywhere and anytime. Mbongwe said cell phone banking offers clients access to their bank accounts through a simple dial-up session.
┬á“This service gives you access to your bank account through a simple dial-up session. You may use any GSM-enabled mobile phone to access this service from anywhere, anytime,” he said.
Mbongwe also revealed other Stanbic products, among them smart banking such as internet banking on one’s smart phone, cash withdrawals of Rands, airtime purchase, funds transfer and card management. Other products that come out of the self service channels include the value added service of prepaid electricity vending, now available for all┬áStanbic bank Botswana customers via┬ácell phone banking and internet banking channels.
“The bank aims to reach out to the masses with these offerings and the various features and benefits they offer. We are taking advantage of the growing need for mobile banking channels in the market,” said Mbongwe.
He also explained that Finacle, a new generation banking system introduced at Stanbic, empowers the bank to derive optimal value from data in order to meet a whole range of operational, business and strategic objectives.
“The new system identifies gaps in our products, quickly replicate and makes amendments to them according to the customers’ needs. It also continues to meet the future needs of the bank’s rapidly evolving business model,” said Mbongwe.