Monday, December 6, 2021

BPOMAS “blue-ticks” its clients

Botswana Public Officers Medical Aid Scheme (BPOMAS) is standing firm by its decision to implement the dental health risk management plan which has irked the Botswana Dental Association (BODEA). 

BODEA has since terminated some contracts with country’s biggest healthcare insurance provider, resulting in some BPOMAS users instigating a petition for BPOMAS to reconsider the move.  

However, this week BPOMAS showed no intention of backing down, announcing in a statement that its drastic move was long coming based on developments that the medical aid scheme found alarming. Chiefly, BPOMAS says it was concerned about the rising costs, which some have been attributed to waste, abuse and in some instances possible fraud. 

“Dental claims have on average increased by more than 18 percent per annum in the last five years which is more than double the increase in the rest of the Scheme’s healthcare costs,” BPOMAS said. 

“Furthermore, as an industry standard, dental claims as a proportion of total healthcare costs for a scheme with a similar profile to BPOMAS is around 5 percent wile for BPOMAS it is currently in excess of 12 percent. Based on the current claims pattern, the Scheme’s dental claims are therefore those that are clearly not sustainable and calls for intervention.”

Through its dental health risk management introduced on October 14, BPOMAS says through this intervention all legitimate claims will continue to be paid in full as per the Scheme rules, but they will not pay claims which they deem to be illegitimate. 

As soon as BPOMAS implemented its plan last month, BODEA notified the public that it has terminated its service provider contracts with the medical aid provider, following the enforcement of stringent requirements on dentists dealing with BPOMAS’ over hundred thousand scheme holders. The dentistry body said the new regulations were not only tedious and unnecessary but had strong implications for the patient and threatened BODEA’s autonomy.

Chiefly among the concerns is that dentists fear their ability to expeditiously interfere in emergency situations is seriously curtailed as they must do pre-authorisation request before they can help. Moreover, BODEA explained that some of the restrictions will result in increase of wrong diagnosis, with some dental and oral diseases remain untreated.

Last week, BPOMAS showed support for BODEA’s move, expressing shock at the medical aid’s decision to enforce the start of “treatment pre-authorisation”, which was accompanied by a detailed dental operative manual that outlines clinical procedures, investigations, and dental materials which were to be excluded, restricted or pre-authorised by the scheme.

The BPOMAS users showed support through an online petition that is being heavily circulated to get other members in pressuring BPOMAS to consider some of the restrictions pressed on the dentists, which led to the current stalemate. In a stinging statement contained in the petition note, the petitioners say the pay heavy subscriptions only to get poorly rendered services. 

Still, BPOMAS’ latest statement shows it will not bow to pressure, explaining that not all BODEA members have terminated their contracts with the medical aid provider, and referred their scheme users to the list of dentists that still accept the medical aid without upfront payment. 

“Members are however free to consult dentists who have terminated their contracts with BPOMAS and would be eligible to claim from the Scheme in line with the rule,” part of the BPOMAS statement said. 

The healthcare insurance provider further said it will continue working around the clock to ensure smooth transition process into what they believe is the best and most prudent management of the scheme dental benefits. 

“BPOMAS also remains committed to working with all service providers in order to facilitate ease of access to care. As such, service providers who have opted to terminate their contracts will be considered should they apply top contract with BPOMAS again,” said Thulaganyo Molebatsi, BPOMAS principal officer. 

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