First National Bank of Botswana (FNBB) has continued to expand and increase its footprint throughout the country by opening another branch in the administrative centre of the Ghanzi District.
Located next to Kalahari Arms Hotel, the portable branch offers full service banking for individuals and businesses. It will also enable the bank to tap into the districts large customer base, especially small and medium-sized businesses, which represents a significant business opportunity.
“Taking banking to the people has always been a top priority at FNBB; we plan to offer financial services workshops to neighbourhood residents who may be unfamiliar with the bank’s products and services. We believe in excellence in everything that we do and Ghanzi branch will deliver excellent products and services,” said Lorato Boakgomo-Ntakhwana, FNBB Chief Executive Officer.
Prior to opening a branch in Ghanzi, the bank conducted a business forum, in order to get feedback from the Ghanzi residents about their expectations on the opening of the new bank in their area.
The new branch follows the launch of new products and key innovations such as “Bank Your Change” and “eWallet”. This development comes as part of a raft of strategic measures to leverage FNBB’s superior service offerings against a wide and ever growing national footprint, to boost visibility and expand FNBB’s market share in 2011 and beyond.
FNBB says its quest to find creative solutions that deliver positive and meaningful change to customers’ lives has spawned ongoing efforts to upgrade the banking hall experience through a culture of passion and service excellence.
FNBB has the largest number of ATMs countrywide, 111 so far, and these are supported by 97 mini ATMs, while its branches now stand at 19.
The bank says it believes the actively growing FNBB service delivery channels is committed to deliver quality banking services that are convenient and relevant to people, as well as reaching a wider demographic that includes the unbanked.