Monday, October 26, 2020

Legal Guard migrates from old to new client base products

The two mainline products of Legal Guard, Tshireletso guard and Executive guard, have been replaced by the new Elite and Mmueledi guards, says Legal Guard General Manager, Ben Tobedza.

The two new products are expected to service the market well and to grow considerably over the years.

Tobedza stated that the products features have three distinct benefits ÔÇô cash back, roadside assistance, partnered with Emergency Assist to provide full cover.

Another benefit of the new contemporary products includes increased cover. Tobedza said due to the high demand of their products in market, they ended up introducing the relevant to current market dynamic.

“New customer needs and expectations have created the need to craft new contemporary products that will appeal to our current and potential client base,” said Tobedza.

Tobedza stated that Legal Guard has about 60 000 policy holders mainly from Tshireletso guard.

He revealed that Legal Guard has settled over a million legal claims through in-house staff support and external attorneys. Tobedza stated that, as the company has grown, it has expanded its panel of lawyers. 

He revealed that the company now offers a wide choice of law firms that have service level agreements, and have also ensured that quality legal assistance is given at all times.

“We ensure expeditious dispensation of legal assistance and conflict resolution,” said Tobedza.

He stated they are targeting both the working and non-working classes, business and other individuals. On legal aid assistance, Tobedza said the policy does not cover criminal, labour and civil cases, as they follow the laws of Botswana.

He revealed that Legal Guard had an agreement to work with three law firms in Gaborone, Francistown, Selibe Phikwe and Maun.

“We aim at attending urgent matter of our clients and justice delayed is justice denied,” said Tobedza.

He also stated that Legal Guard commands 85 percent of the Botswana market and added that Aon Botswana is their insurance broker.

Legal Guard was formed in 2004 as a subsidiary of Letshego Holdings Limited Botswana which sells and administers legal expense insurance products to citizens.

In 2010, sales of transaction were completed in which legal Guard was acquired by Botswana Insurance Holdings limited. BIHL is also listed in the Botswana Stock Exchange.  It also focuses purely on insurance and investments issues.

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