Like Blackberry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina, Mascom’s BlackBerry users too were affected by RIM’s service disruption.
As its standard operating procedure, the telecommunication company said it is making concerted efforts to compensate its customers for the inconvenience that they have obviously experienced.
In the meantime, and while “we are still engaging RIM on the above subject matter, Mascom will be offering for Free to all prepaid subscribers that were due to use Blackberry services last week a three days service subscription for the service disruption experienced over the three days period. Other Blackberry promotions will follow soon”.
“We appeal to our customers to understand that this outage was a problem beyond the control of Mascom, as it was originated from RIM and we wish to apologise for the inconvenience our customers have experienced,” the company said.
“We continue to engage with RIM on exploring other ways in order to protect and enhance our customers’ BB experience and wish to reassure our valued customers of our commitment to going out of our way to alleviate the inconvenience experienced.”