The Motor Vehicle Fund has in the past financial year spent P61,779,281. In the same year, a total of 2078 claims were received in 2013 and only 148 were outstanding as at year end, meaning that 1930 claims were successfully settled.
This was said by Thabo Morotsi, the MVA Fund Corporate Communications Manager when answering a questionnaire from Sunday Standard on the activities of the fund in the past financial year.
On how the funds were spent, Morotsi explained that loss of Support Claims – P 16 991 817, loss of earning – P 2 197 973 care taker cost s- P 445 119, funeral expenses – P 2 547 190, incidental expenses – P 701 118 whilst medical and rehabilitations expenses were the most expensive at P38,344,839 and emergency medical services the least expensive at only P542,255
On whether the MVA Fund is happy with the results and the numbers they have been able to assist, Morotsi said that the organisation embarks on rigorous public education campaigns to ensure that the public is aware of the services it provides.
The engagement of other stakeholders within the road safety discourse and the expansion of the Fund’s office footprint ensures that those in need of the Fund services access them in large numbers. Targeted strategies to reach out to as many people as possible will continue to be employed to ensure that everyone eligible for the Fund assistance accesses same in a timely and cost effective manner.
On where most of their patients receive medical assistance and why, he explained that MVA Fund is committed to ensuring that road crash victims receive timely medical care and rehabilitation. The Fund has therefore entered into an agreement with local Emergency Medical Service providers who evacuate patients from the accident scenes.
The victims are transported to the nearest appropriate health facilities (either public or private facilities) to receive early medical care. Early medical intervention ensures that medical complications are reduced and therefore promotes rapid recovery and positive rehabilitation outcomes.
During hospital admissions, the fund; through its case management section visits the road crash victims in the respective hospitals to ensure that they are made aware of the fund’s services and products. The relatives are encouraged to lodge a medical undertaking claim on behalf of the claimant. The visits also assist the fund to interact with the medical team, rehabilitation team, patients and their relatives to discuss the patients’ treatment plans.
After being discharged, the claimant usually relocate to their respective places of residence and they continue care in the health facilities around their area. If they need specialized care, they are usually referred accordingly. While at home, the Case Management section ensures that there is monitoring and continuity of care by visiting the claimants and ensuring that they adhere to the post discharge orders. The physical and psychosocial elements are also assessed during the visits and where intervention is needed, it is done as per the need.
The Case Management personnel also work hand in hand with the rehabilitation service providers, employers and other key stakeholders to maximize the return to work/independence and community participation programs of injured claimants. Workplace and school visits are also conducted for purposes of adaptability and accommodation of claimants who have returned to work/school.
On what the Fund is doing to make it more accessible to all people around the country?, MVA FUND Corporate and Communications Manager said that the fund is continuously looking for new, cost effective and innovative ways of proving better service to its customers. In pursuit of excellent service delivery, the fund he also explained has procured a mobile office which became operational in August 2013.
This initiative he says assists the fund in expanding the service distribution network by taking its products and services to the people and also reaches out to communities especially those in the remote areas. A second Mobile Office will be procured during the year 2014 which will assist the Fund to take the services to the people and ensure people do not travel long distances to access the services.
Besides the mobile service he said that its services are accessible through the MVA Fund website. The Fund’s services are also accessible through a range of our stakeholders such as Botswana Post offices network, Botswana Police Stations and major health facilities throughout Botswana
This year the Fund is considering toopen a Service Centre at the Rail Park Mall in Gaborone to improve accessibility of services to people. The expansion of the office distribution network to a total of seven offices will greatly improve accessibility of the Fund to the public and curb the inconveniences and delays of service delivery.
On other issues he said that the Fund actively collaborates with some of its key stakeholders on various activities with the main aim of preventing injury on our roads and also to assist in rehabilitating those affected by road crashes. The Following are some of the collaborative activities between the Fund and some of its key partners:
ÔÇó Building capacity for Spinalis Foundation (Botswana) with some Rehabilitation Equipment. The centre provides rehabilitative care to people with spinal cord injuries. Some of the patients at the Centre are victims of road crashes. The Fund therefore augment this effort by leasing some rehabilitative equipment to the Centre.
ÔÇó Building capacity for Thuso Rehabilitation Centre (Maun) with some Rehabilitation Equipment. The Centre provides rehabilitative care to those with physical bodily disabilities. Some of this people are the Fund’s claimants, hence the need to support the initiative.
ÔÇó The Fund Conducts Annual Stakeholder Interaction Forums around the country to inform the Fund’s stakeholders on ongoing and completed strategic issues and also to get feedback from them on how the Fund could improve service delivery. These Forums are conducted countrywide to cover a many people as possible.
ÔÇó Building capacity for the Botswana Police Services with a support of eight Highway patrol surveillance vehicles. This support is meant to augment the BPS traffic branch’s efforts in the fight against over speeding. Over speeding has proved to be one of the leading causes of road crashes in Botswana. The Fund has also donated three (3) Alcohol Testing Vehicles (Booze Buses) to the Botswana Police to assist in arresting the problem of drink driving which is also one of the major causes of road crashes.
ÔÇó Supporting the Ministry of Health with five (5) fully equipped ambulances for post-crash care and trauma. This support is aimed at improving the government hospitals in post-crash care and accident scene evacuation.