Bank Gaborone, a wholly owned subsidiary of Capricorn Investment Holdings Botswana (Pty) Ltd, has opened its new, spacious and accessible Mall Branch situated at Plot 5129 Queens Road.
The move to this new branch, which has been furbished at a significant investment of approximately P1 million, marks the beginning of the bank’s network expansion in Gaborone and the rest of the country in the medium to long term, said Gaborone Managing Director, Andre Barnard.
According to Barnard, mall branch offers convenient banking to Bank Gaborone customers with a spacious 720 meter square banking hall and state of the art equipment including two ATMs.
“This branch has been designed with the comfort of the clients in mind,” he stated.
Inspired by its motto ‘Growing together’ ‘Re gola mmogo’, Bank Gaborone serves individuals, businesses and companies seeking competitive and tailor made products to suit their needs. Their services and product range include home loans, commercial loans, vehicle and asset finance, savings accounts, cheque accounts, fixed deposit accounts and ATMs.
Barnard said they also offer treasury services, wholesale banking and foreign exchange facilities.
As part of their drive to continuously improve service delivery, Barnard announced that they had rolled out in-store and Mini ATMs to give their customers the convenience and accessibility to their funds when they are not able to go to a branch. He said to date they have 54 in-store and Mini ATMs and this number continues to grow monthly.
“These devices can be found in Gaborone, Francistown, Mahalapye, Selibe Phikwe, Tsabong, Verda, Molepolole, Maun, Tonota, Mabutsane, Metsimotlhabe, Hukuntsi, Serowe, Jwaneng and Kang. These devices offer services like withdrawals, balance enquiries and accept all VISA cards,” he explained.
In the Bank’s quest to become Botswana’s bank of choice, Barnard highlighted that Bank Gaborone is continuously assessing customer satisfaction levels through service related surveys. “The bank is also re-designing all its processes to ensure that we do things smarter and faster in order to meet and exceed the expectations of our customers,” he added.
The branch will be led by Moses Matlala and is going to employ nine tellers, two of whom will be dedicated to bulk teller services, four sales staff and three customer service staff, said Barnard.
On the Bank’s background, Barnard said that the Bank Gaborone was issued a commercial banking license by the Bank of Botswana in February 2006, and has been operating from its branch located at Capricorn House since September 2006.
To date, he said, the bank has already employed 80 people of whom 94 percent are Batswana.
“We are aware that our success depends greatly on our ability to continuously recruit the right caliber of staff with relevant experience and knowledge of the market,” he stated, adding that over the past years, they had great response from the public. “The number of accounts opened so far had proved that the economy still needs and will support commercial banks that offer excellent service and products.”