Monday, November 29, 2021

Botswana pensioner takes Multi-Choice Africa to task

A Botswana pensioner, who is unhappy that he is being unfairly closed out of competitions offered by DSTV although he has been a loyal subscriber for the past 16 years, has lodged a complaint against Multi-Choice.

In a case that is expected to open the floodgates of complaints against Multi Choice Africa from Batswana DSTV subscribers and citizens of other African countries, the pensioner, who has decided not to reveal his identity “for now”, has engaged law firm Doreen Khama Attorneys to lodge his complaint with the Broadcasting Complaints Commission of South Africa, and consumer protection authorities in Botswana, SADC and the African Union.

In a letter to Multi-Choice Africa, the law firm states, “We are advised by client that he is a customer of Multi Choice Africa through its Multi-Choice Botswana subsidiary. He is a DSTV subscriber and was until recently on your Premium package but has opted to downgrade to your mini bouquet package. He has been a loyal customer and subscriber for the past 16 years and despite being a pensioner, has always been up to date with his monthly subscription payments.”

Doreen Khama Attorneys state that their client is unhappy with “what he believes is unfair consumer treatement as a result of the perceived discrimination against non South African by Multi Choice Africa”.

The basis of the complaint is that Multi Choice Africa unfairly and without justification, bars its non South African based subscribers from entering and participating in most, if not all, competitions that are offered by DSTV. Almost daily many competitions are advertised and offered on DSTV; unfortunately, these are open to South African based subscribers only.

“We have therefore been instructed, as we hereby do, to request that Multi Choice Africa issue a public statement explaining its policy and to ensure that all subscribers across Africa are afforded equal treatment.”

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