The District Productivity Improvement and Development Forum (DPIF), a Francistown based organization mandated with enhancing service delivery and productivity in the city, last week held a workshop on customer service in Francistown to boost the city’s image.
The objective of the forum was also to sensitize both the public and the private sector on the importance of service delivery and to discuss how they can improve their services.
The forum, which was held under the theme “Quality Customer Service”, attracted several stake holders from the business community, city councillors, the District Commissioner and officials from the Botswana National Productivity Centre (BNPC).
Speaking to the Sunday Standard in an interview, the Consultant at BNPC, who was also the chief presenter during the forum, Smart Montsho, said that DPIDF is mainly concerned with improving service delivery and productivity in the city of Francistown to try and uplift its image to potential investors and even tourists.
“This organization is mainly focused on improving service delivery and productivity in the city. We want the city to be exemplary to other areas in Botswana and we also want to polish its image,” he said.
He continued to say that through good service delivery, the city of Francistown can be able to lure in more investors, which will help boost its economy. He added that the organization wants to make Francistown a destination of choice for investors and tourists.
“Service delivery in the city is still lagging behind and disappointing, therefore there is still room for improvement if people get the message right on the importance of good service delivery.
Botswana in general is tasked with the challenge to improve its work ethic, therefore in Francistown we want to set out an example to other areas in the country to follow,” he said.
Montsho said that it is sad to note that some government departments and private organizations continue to take service delivery or productivity for granted.
“Poor service delivery is not only within the public service departments as some people allege, but even the private sector. We are going to work as hard as possible to make sure that we improve service delivery in Francistown and make the city a shining example,” he said.
