The arrival of the newly appointed First National Bank Botswana (FNBB) Chief Executive Officer (CEO) Steven Bogatsu has occasioned several executive managements changes at the leading commercial bank. The changes have affected FNBB’s Chief Financial Officer (CFO), Boitumelo Mogopa who has appointed Head-Consumer Segment, taking over from Martin Knollys who is likely to be transferred to either Lesotho or Ghana.
The bank externally advertised Mogopa’s position last week in a bid to capture a wider network of both internal and external talent. The bank also stated that it needs financial and strategic guidance from a business centred individual who is hands on and has the capacity to manage and effectively lead a group of people by example. Mogopa has been FNBB’s CFO for the past three years and was credited with driving and setting, in agreement with executive management, the bank’s finance strategy and objectives. She was also managing FNBB’s finance department including procurement and business intelligence. In her new role, Mogopa will be responsible for a portfolio comprising of consumer segment, premier wealth, insurance, call centre and student banking as well as first funding and schemes.
In other transfers at FNBB, Chana Sekgororoane has been appointed to join the exco team as Head of Channels.
“This is a necessary change that comes along with our decision to make the channels product neutral and to enable them to provide excellent service to customers through the segments,” read an electronic mail from FNBB. Martin Knollys, who has been with FNBB for five years, has also been moved.
“Martin’s contract is coming to an end and he is now moving on with the group and his appointment to a different subsidiary will be announced in due course,” said FNBB.
Meanwhile the bank recently hosted its clientele in Maun in a CEO’s session aimed at having business conversations and also thanking stakeholders for their custom, as well as building and strengthening relationships.
“The banking industry is changing rapidly, thereby challenging us to be more focused and deliver strategic banking solutions to our clients. As a bank, we admit that customers have become more sophisticated and there is therefore an urgent need to align their expectations to our innovative offerings, hence the importance of a dialogue based relationship. The Maun session was one such dialogue based relationship get together,” said Stephen Bogatsu at the event.
He further stated that one of the bank’s strategic focuses is to continuously build and strengthen customer relationships so that they can deliver outstanding proactive service to all customers.
“A strong customer centric culture ensures that our products are correctly packaged and accessible to all. It also demands that we engage our customers in new, creative and more exciting ways,” said Bogatsu.