Wednesday, August 10, 2022

Stanbic Bank to open two new branches by August

Plans are at an advanced stage by Stanbic Bank to ensure the Bank opens yet two modular branches in Molepolole and Mogoditshane by the end of August 2010, in order to widen the bank’s service net.
The branches will be offering cash withdrawals, cash deposits, cheque deposits and withdrawals as well as opening of new accounts.

“That is to say, all the services that you can think of at our operating branches and whatever the customers will require they will be able to get at the two new modular branches,” said Head of Personal Banking, Lerato Sekgororoane.

It is hoped, according to Stanbic official, that by way of the new branches those who somewhat always been inhibited by whatever factors from utilising the Bank’s services would now get easy access.

Sekgororoane pointed out that the only difference between modular and regular branches lay in the responsiveness of their structure to customer needs as well as the flexibility to relocate or expand should it be necessary, without having to destroy anything, as there would no bricks nor mould.

“When we opened our doors in the early nineties we were focusing on being a corporate banking, but now after sometime it was decided we should include personal and business banking as one of the focal areas,” Sekgororoane said.

So that it is in this context that Stanbic’s Head of Personal Banking projects that by 2013, her Bank plans to have opened quite a number of more branches. Although she declined to specify the number and places targeted, she maintains it is a decided statistics.

And as it were, the Bank continues to grow and prospects for further expansion have taken on an upper climb than any other time in the past, “and let it be noted that in the course of this, we believe it is of critical importance that we mind the quality of our service,” added Sekgororoane.
It has also been argued that the Bank offers more than just products, but sells solutions to customers which translates into ensuring that whatever products the customers get from the Bank, ultimately prove worth their value.

For example, the Bank has specialists specifically assigned for each of the sectors in bank, namely Personal banking, small and medium business and large scale business respectively.

The purpose of this specialisation is to enable the assigned officers due scope to appreciate the needs of their targeted sector.

Against that background, Stanbic has adopted as part of its service package to the community, financial literacy sessions for the lowly levels of society. The aim is to enhance the customers’ understanding of how best they could utilize available services.

In order to prove the extent of her Bank’s resilience, Sekgororoane mentioned the fact that even at the height of the global crisis which impacted adversely on the financial services when some banks opted to suspend personal loans, Stanbic recognised group scheme personal loans as the way to minimise the effect of the crisis on their lowly paid customers.

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