Friday, December 4, 2020

Stanbic launches full mobile branch to reach the unbanked, underbanked

Stanbic Bank on Friday launched a state of the art, fully equipped mobile branch in Gaborone, the first of its kind in the country. The bank said the mobile branch was launched as part of its drive to facilitate easy accessibility and convenience to banking services for its clients, while also allowing for greater financial inclusion and customer experience. 

Stanbic Bank Head Customer Channels Calistas Chijoro explained that the mobile branch can be used just like a fully operational branch as it offers cash deposits, cash withdrawals, cheque deposits and encashment, account enquiries, account opening, transfers and issuing of cards. It can also be used as a standalone ATM offering cash withdrawals, and instant money redemption. 

“The mobile branch will provide the bank with business continuity capability and also exhibit the bank’s products and services at national events such as trade shows and various exhibitions. This is a realisation of our drive to provide customers with better banking services anywhere,” he said.

Chijoro added that Stanbic Bank, as the leading business bank in Botswana intends to better the lives of its customers by taking the bank to the people. He further said they want to provide their customers with a platform to transact anywhere they choose.

“The key message here is access and convenience.The mobile branch comes when there is a growing need to offer convenient banking service to customers. We want to satisfy that need,” said Chijoro.

He stated that at Stanbic Bank they believe that providing good service is all about being where customers want them, taking services to the people and interacting with customers to strengthen relationships. 

“We want to touch the lives of our customers,” he said.

The mobile branch is envisaged to provide the bank with business continuity capability and also exhibit its products and services at national events such as trade shows and exhibitions. 

 

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