Monday, July 15, 2024

The biggest losers

Batswana’s satisfaction with the Office of the President has “deteriorated quite significantly” in the five years since President Lt Gen Ian Khama took over office ÔÇô a study by the Economic and Management Consultants has revealed.

President Khama was sworn in as Botswana’s 4th president on April 2008. The Office of the President and the Ombudsman lost 80% performance marks between the two of them between 2009 and 2013.

The Office of the President, which was ranked third best ministry in terms of customer satisfaction among 24 government ministries and departments in 2009, has dropped 12 positions to 14th rank in 2013. The Office of the President, which scored 45% performance marks in 2009, is now 27% performance marks down to 18%. The Office of the President is listed among “ministries/departments that have deteriorated quite significantly”. The study states that the Office of the President’s deterioration was “mainly a result of the major deterioration of the satisfaction with Daily News, which now forms part of OP).

The Daily News which recorded a customer satisfaction score of 63% in 2009 has suffered a “big fall” coming down to 14% in 2013.

The other “big fall” in the performance points in the Office of the President was with regard to customer satisfaction with regard to the handling of complaints and appeals. While the Office of the President recorded a 53% performance rating in 2009, the rating has dropped to 10 % in 2013.

National radio stations, RB 1 and RB 2 have not helped the performance of the Office of the President with their 15% fall in performance rates from 59% in 2009 to 45% in 2013.

The Ombudsman was the biggest loser dropping from 1st position to 24th position losing 58% performance marks down to 0%. The current Ombudsman, Ms Festinah Bakwena only took over last year after her predecessor Ofentse Lepodise passed away in 2011.

The consultants, Economic and Management Consultants state: “It is in our view regrettable that the top ranking organisations of the 2009 have lost both ranks and performance marks. This is a regressive scenario. A progressive scenario would be one where top ministries of 2009 maintain their standards, and are either overtaken or equalled by lower performers over the period 2009-2013. Such a situation would have raised the overall CSI (customer satisfaction index) of Government, rather than the currently observed is a redistribution of performance leading to a stagnating index.”

The third biggest loser was the Ministry of Minerals Energy and Water Resources under Vice President Ponatshego Kedikilwe which has dropped 4 ranks from position 11 to position 15, but lost a whopping 27% performance points, from 39% performance points in 2009 to the current 12% performance points in 2013.

The Ministry of Lands and Housing under Minister Lemonaamamg Mokalake was the fourth biggest loser dropping from 2nd position in 2009 down to 21st in 2013 and shedding 26% performance points, from 41% in 2009 down to 15% in 2013.

The fifth biggest loser was the Independent Electoral Commission (IEC) under Gabriel Seeletso which went down to 13th position in 2013 from 6th position in 2009. The IEC which currently scores 22% performance scores has lost 19% from 41% in 2009.

The Ministry of Education and Skills Development under Pelonomi Venson lost 9 points and is down to 12% performance points from 21% in 2013 while the Ministry of Agriculture under Christiaan De Graaf lost 12% performance points and is down to 15% from27% points in 2009.



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