George Makore, a communications and Public Relations guru, has warned that good customer service should form an integral part of any organization.
Makore, who has more than 20 years experience in communications and PR, also said that any lost customer equals lost revenue.
Makore spoke at the Women In Finance Hot Table discussion early last Wednesday at the Gaborone International conference center and warned the business and finance personnel present at the occasion that “good customer service is the service experienced before, during and after a service”, encouraging them to keep good relations with their customers even after having serviced them.
He also warned employers that they should treat their employees excellently so that the employees could emulate the treatment even to customers, adding that the culture of the organization follows the character as per the executive director.
The event also saw other Business and finance gurus host the hot table discussions.
The hosts, Cecilia Patterson, who is the founder of the MTC Consultancy Holdings, Tsholofelo Kokorwe, Head of Business Banking First National Bank (FNB), Sadler Kamudyariwa, Investment Manager of Southern African Media Development Fund (SAMDEF), Odile Sebokolodi, Managing Director of Business Development Centre, and Mr. E. D. M. Odirile, a lecturer from the University of Botswana and also Coordinator of the UB Business Clinic, held discussions on the credit crunch, Market research and on Finance and Banking.
The founder of the organization, Colleen Larsen, also graced the event.
Mphoentle Kebonye of Malibongwe Trading expressed that the event presented her with inspiration and offered her a chance to network with other people in business as well as meet new people. She particularly was motivated by Kokorwe’s presentation on Finance and Banking.
When quizzed on the choice of topic for the event, the Customer and Relations practitioner for Women In Finance (WIF) Botswana, Sonny Oarabile Serite, asserted that the choice of discussion for every hot table discussion differs per month, as they hold such events every month end in a bid to offer networking and mentoring ground for business people in Botswana.
This, he says, is in accordance with the objective of WIF which is to develop a foundation from which small businesses working will succeed in positively changing the way in which business is conducted throughout.
Another participant at the event, business woman Sithabile Mathe also applauded the event, relating that it also served as a networking ground for her and also saying that the topics discussed came in time when she really needed them.
She, however, said that the business world is not a smooth ride for many women, citing that for her the greatest challenge yet has been mothering her children while running a business on the side.
Serite told the Sunday Standard that they are looking forward to the official launch of Women In Finance Botswana on the 6th of April.