The Institute of Development Management last week hosted a seminar to get feedback from customers and stakeholders under the theme, “our customer’s voice: IDM‘s answer to service excellence”. Faith Tombale, IDM Botswana Country Director said that the introspection, which was last held in 2006, will from now be held annually.
“The event is meant to share new developments, receive feedback from clients and also get suggestions on how we can improve our services to better serve you,” she said.
Tombale added that from their 2006 consultation it was recommended that the duration of the Human Resources Certificate should be increased from six to nine months, and also modified to meet the requirements of the Tertiary Education Council.
Another recommendation that was made was for IDM to be flexible so as to accommodate the specific needs of clients.
“As a result, IDM now offers in-house training which either takes place at IDM or any other place chosen by the client. We also offer site training and special courses as per clients needs” she said.
Tombale further said that other new developments at IDM include revised durations of certificate and diploma courses, registration levy for BOTA registered courses, release of results for certificate and diploma courses and pre-service intake.
For her part Director of DPSM, Pearl Matome, who is also the local chairperson of the IDM board congratulated IDM for the consultation saying that it will enable them to gather information on customers’ perceptions of the institute and also solicit stakeholders’ views on the suitability, relevance and quality of the services IDM offers.
Matome further said education and training will be a priority in Botswana especially as the nation transforms from a resource-based to a knowledge-based economy.