MultiChoice Botswana is proud to announce the appointment of Ms Lorato Mwape as its Managing Director.
Lorato ascends into this position from her former post as Head of Customer Care and Experience, a role she held when she joined the business in April 2019.
Mwape brings with her a wealth of experience from Botswana’s leading telecommunications organizations where she has led teams in retail operations as well as outbound call centers and customer-service focused functions.
Nyiko Shiburi, Southern Regional Director of MultiChoice stated: “I am delighted to announce the appointment of Lorato Mwape as Managing Director of MultiChoice. During her time with the business, Lorato has launched a number of innovations geared towards the best interest of the customer, such as a Home Delivery Service, which offered a unique solution to DStv Botswana subscribers during a time of significant need.”
Passion, vision and the determination to learn from every opportunity are the cornerstones of Lorato Mwape’s professional career – and the inspirational traits she draws on in her capacity as MD of MultiChoice Botswana.
It is through her passion for finding alternatives and solutions to customer’s problems that saw her career in the Customer Care space achieve unexpected heights, and ultimately leading her to the role she has recently stepped into at MultiChoice Botswana.
“In each and every role I have undertaken in my professional career, my mandate has always been to create solutions to everyday problems that supersede both the internal and external customer’s expectations. I’ve learnt that the only way to achieve this is through listening, learning and improving. Through my own work, passion and drive, my hope is to empower those I lead to do the same,” says Mwape.
Prior to her joining MultiChoice Botswana, Mwape has has worked in the roles of Service Quality Manager, Customer Care Service & Quality Manager, Retail Manager and Call Centre Manager in her over 18 years of experience in the telecommunications space. She also holds a Bachelor of Commerce Majoring in Marketing Management from MANCOSA, Honours Diploma in Applied Management and business skills from University of Stellenbosch, and a Certificate in Management.